Roundtable Update #4: “Highlighting Conference Sessions with an Administrative Focus”

Hello HECMA Colleagues,

We are thrilled to share that our registration numbers for the Roundtable continue to grow! I am hopeful (and optimistic) that this year will be our largest and best yet.

For this week’s Roundtable-focused blog post, we are featuring a few abstracts from sessions at the Roundtable that have an administrative focus. In the interest of the length of this blog post, this is not an exhaustive list of administratively focused sessions. These are but a few examples of the outstanding sessions you will have the opportunity to attend should you join us in June.

Title: Getting to best practices: Building excellence into your case management model
Alysson Satterlund, Associate Vice President and Dean of Students, California State University, San Bernadino
Sandra Vasquez, Associate Dean of Students, University of California, Santa Barbara
Is the case management model new to your university or college? Are you a new case manager? Not sure if you are getting the most out of your case management model? If you answered “YES” to either or any of these questions, this session is for you. The session will provide you with the framework for building and assessing a student-centered case management model.

Title: Safety on the internet: Tools to minimize and/or respond to cyberstalking
Lauren Strunk, Case Manager, Florida Gulf Coast University
Selfies, discussion boards, sharing photos from vacation, and checking in at the mall are just a few of the many venues cyber stalkers use to watch, follow, or harass their victims. More than 25% of stalking victims are stalked via the use of technology. Although technology is not the cause of stalking, technology has provided a new tool for old behaviors. College students are among the victims impacted by cyber stalking. This program highlights the common cyberstalking modalities and the strategies Universities can teach their students to minimize or respond to these techniques.

Title: Assessing Student Learning through the Medical Leave and Reinstatement Process when Mental Health Concerns Interfere with Academic Performance.
Mona Dugo, Senior Associate Dean of Students, Northwestern University
Mary Goldenberg, Assistant Dean of Students, Northwestern University
This student learning assessment project examined the process of the voluntary medical leave of absence (MLOA) and reinstatement process as a tool to increase student learning in key areas related to academic, social and emotional health in the face of complex mental health concerns. During academic year 2013-2014 the Student Assistance and Support Services (SASS) team processed 130 voluntary MLOAs and 79 reinstatements, the majority of which were related to mental health. Assessment of student learning was measured by conducting focus groups, use of a rubric by the SASS staff in a post-reinstatement interview and a cross-sectional survey design in which students reflected on reasons the MLOA was needed and identified specific coping skills before and after their time away. Findings from the three different methodologies all showed similar results. Upon reinstatement, students self-reported statistically significant improvement in academic functioning, daily functioning, help seeking behaviors, knowledge of resources and participation in continued treatment. The data from the rubric and focus groups supported these findings. In addition, in all three measures, students continued to report feelings of isolation and struggled with a sense of purpose. This suggests a need for additional attention in these areas. The study aimed to look at ways in which the MLOA and reinstatement process can be used to support student learning outside of the classroom to help students’ readiness to return to the academic, social and emotional environment of NU.

Title: Moving Beyond the “Case Manager”: Developing and Evolving Case Management and Care Services
Ann Marie Palmer, MA, M.Ed, Assistant Director, Student Care Services, University of Central Florida
Angela Newland, MSW, Care Manager, Student Care Services, University of Central Florida
Alex Thompkins, MA, Care Manager, Student Care Services, University of Central Florida
With a student population of over 61,000, the University of Central Florida (UCF) experiences unique challenges when working with a student identified as a “Student of Concern.” Student Care Services will provide an overview of Case Management and the Student of Concern reporting process at UCF. Participants will learn about the support systems established at UCF that prevent students from falling through the cracks. The presentation will provide statistical information about students of concern, and unique challenges with homeless students, regional campus students, non-traditional students and those simultaneously involved in the student conduct process. The presentation will also include an overview of the campus-wide UCF Cares initiative, dedicated to building a culture of care on campus and connecting students directly to case management services.

Title: Creating and Maintaining Effective Campus Partnerships
Karla Fonner, Assistant Director, Retention Services, Slippery Rock University
Susan L. Mangold, Student Assistance Coordinator, Kutztown University
Working with other individuals and departments on campus is essential for providing effective case management services for university students. Identifying potential partners and developing a sound working relationship with each is a process that can, and should, be done before that first student walks through your door. And as with any good relationship, these partnerships require care and attention to ensure they are maintained at the best possible level.

The program presenters, both in non-clinical roles, will highlight the partnerships on each of their campuses that are the most effective and provide details on the steps taken to develop these relationships, as well as contributing factors to their success. The presenters will also discuss challenges in developing partnerships with others on campus, factors impeding an effective relationship with these units/individuals, and what steps are being taken toward creating a more effective partnership. Session participants will be invited to share their questions and suggestions throughout the presentation.

Title: Administrative Policies: Implementing Practices and Policies for Case Managers and Behavioral Intervention Teams that Benefit and Support the Individual Student and the Campus as a Whole.
Makenzie Schiemann, Director, Student Outreach and Support
As colleges and universities continue to face increasing numbers of severe mental health issues and high-risk acute cases, they are turning to their case managers and behavioral intervention teams to coordinate swift and effective responses to these often tricky and nuanced cases. When created and implemented effectively, administrative policies can assist case managers and behavioral intervention teams with this task of a swift and effective response that meets both the individual student needs and the needs of the campus as a whole. Specifically, this presentation will address standardized case management practices, voluntary and involuntary withdrawal policies, mandated assessments, and the return to classes process. Presenters will discuss over-arching best-practices, current case law, and sample administrative policies for both large and small campuses. The discussion will focus on creating and implementing policies that are compliant with ADA law, provide support to the student, and create a streamlined, risk management approach for the institution.

As you can see from the abstracts, we are fortunate to be able to offer such high-quality educational sessions. In the coming weeks we will feature abstracts from sessions that have a clinical and student affairs focus. Please don’t forget that we are still seeking donations for our silent auction (link to RT post here). Please contact me at if you have questions about the Roundtable, silent auction, or if you would like to donate.

Katherine C. Zilmer
HECMA Membership & Conference Chair
– and –
Senior Assistant Dean of Students
BIT Case Manager
Office of the Dean of Students
University of Illinois at Urbana-Champaign